- Receive the experienceconcept for customer care management processes for the respectiveassigned processes/ expertise areas
- Understandexisting customer care services offered in Mobily at high levelarchitecture.
- Detail the functional design(business rules technical specifications & configurationspecifications) covering all touchpoints e.g. sales customer carechannels (physical and online) covering all stages in the customerjourney in a timely manner.
- Develop thecompliancy map and identify all impacted processesdomains
- Engage different stakeholders toconsolidate requirements and clear up any conflicts.
- Engage customer care and IT teams to align on theCommercial Requirements.
- Map businessrequirements to realistic technical operating capabilities andAddress any GAPS in business requirements.
- Develop the functional requirements of configurablecapabilities and bespoke development required for delivering therequired process experience
- Createof...
- high qualityRSD (Requirement Specification Document) and get sign off frombusiness
- Detail and specify the capabilitiesto be developed by IT enabling layer / 3rd parties through thedemand and delivery management function
- Support IT Project Management team and Delivery Team withregards to clarification of any business requirements after signoff.
- Define the functional use cases to ensurecomprehensive testing on capability development
- Recommend solutions either to address pain areas or forimprovements. Recommend ideas and concepts to business.
-
Pricing Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Create and drive recommendations to executive leadership on Consumer pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization. · Contribute in developing competitive pricing structures and define prices ...
-
Presales Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Provide presales technical expertise and support to the sales team, project management team and customers during the sales process. · Provide technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sal ...
-
IT Delivery Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Examine the business requirements and define the IT solutions that would address those requirements as part of feasibility effort. · Undertake the application of overall enterprise architecture standards and governance to all new solution developments. · Develop tec ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · As the technical lead for project execution , oversee and manage end-to-end NW solution delivery of all business & Wholesales projects · Develop detailed execution plan and manage end-to-end solution delivery, including monitoring and reporting · Liaise with custome ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Produce security solutions illustrating proposed changes to or implementation of new security technologies in Mobily. · Propose changes to the security system architecture to solve particularly difficult security technical problems; participate in establishing desig ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Determine financial status by comparing and analyzing plans and forecasts with actual results. · Monitor and highlight deviations against set targets and plans. Ensure appropriate business performance measures in strategic areas. · Analyse the data accurately in a t ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Develop high-level design for new solution/service requests in accordance with the long-term roadmap, enterprise architecture and security governance requirements and ensuring consistency and maintainability of the solutions. · Provision domain-level breakdown to IT ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Handle the financial accounting of various segments to ensure proper identification, analysing, summarizing and reporting of Revenue for voice and data products and services. · Develop internal controls and procedures to mitigate the risk of having unreported revenu ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Analyse and report on sales strategic programs KPIs, and provide supportive information for enriching sales decision making process · Develop a full reporting dashboards and analytical sales platforms ensuring accurate and timely delivery of information to managemen ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Ensure alignment of the vendor management support activities and efforts with Managed Services and Vendor Management priorities and operational goals. · Help ensure effective and professional support services are provided to all technology operations in areas of mon ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Manage operations and maintenance of the IP Switching, Datacentre and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance. · Manage controlling the scope of outsourcing contracts within remit o ...
-
VAS Products Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Collaborate with business analysis team, sales and customer care to collect market insights. Leverage customer data to enhance product features, functionalities, user journey, etc. · Ensure excellent customer experience for products and services launched by conducti ...
-
Government Sales Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Perform sales activities on Government accounts (e.g. Defense, Interior, Education, Health, Housing) and negotiate sales price and discounts in consultation with immediate manager for Government Sales · Implement account sales plans to ensure a substantial sales opp ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Mentoring/supervising the performance/responses of the CITC Complaints team (Customer Care) in resolving customers' complaints at all CITC systems levels. · Representing the Company before the CITC in relation to any matters related to customers' complaints (i.e. wo ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Guide and steer the alignment of the Contract Management priorities and operational goals with the overall departmental objectives and plans of the Technology Operations Support. · Ensure effective and professional support services are provided to all technology ope ...
-
Security Design Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Provide technical design solutions for concerned security services for dimensioning in line with the business requirements. · Evaluate the existing system security design and develop optimised design solutions for concerned system security based on system requiremen ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Responsible for IT performance management system setup including putting up service provider SLAs in alignment with design and delivery, development and implementation and IT special business solutions function · Monitor IT function's performance across all KPIs dim ...
-
Capacity Design Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Provide technical design solutions for IP transport network services for dimensioning in line with the business requirements. · Develop low-level design (in cooperation with respective Engineering) covering coverage and capacity objectives validation, traffic models ...
-
B2B Marcom Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob summary · Manage the execution of MARCOM plans related to Events and Press release in alignment with corporate brand and communication · Manage Mobily Business's image perception in the local community & works toward enhancing relations with other companies, the corporate sec ...
-
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Participate in the review and study of high level and low level security designs and evaluate technical requirements in order to plan the integration of new security services/ enhancements . · Carry out feasibility studies and evaluations for the security solution r ...
Business Analyst Customer Care Specialist Professional - Riyadh, المملكة العربية السعودية - Talent Pal
وصف
JobSummary
Perform any other activities assigned bydirect line manager
Education
Computer Science /Information Technology Engineering or equivalent from an accrediteduniversity
This job has been sourced from anexternal job board.
More jobs on
مستخدمون من المهنة Business Analyst Customer Care Specialist Professional في Riyadh
-
Imad Alshaer Abo Maen
Senior Presales ITC Engineer
-
Sahar Khazaal
Dedicated and energetic business professional and hospitality executive. Over fifteen years of busin ...
-
Mohammed Yasir
Account Executive
-
Mohammed Hussaini
Mohammed Fasiuddin Hussaini
-
Mohammed Azeemuddin
System Administrator, IT Team Leader,
-
Angelo Train
An IT Professional with more than 15 years of diverse experience on database administration and syst ...