- Overseeing and assessing customer service staff activities and providing them with regular performancerelated feedback.
- Strategizing and monitoring the daily activities of customer service operations including preparing of customer service team duty rosters scheduling annual leave for staff etc.
- Assisting customer service staff with duties where required.
- Investigating and solving complaints received from customers.
- Monitoring and authenticating claims and refund requests received from customers.
- Monitoring the contact centre performance and providing regular feedback to improve performance
- Liaise and engage with Port Authority (Mawani) customer support team to provide timely response to tickets assigned through Ministry of Transport (MOT) CRM portal.
- Using JIRA platform to raise tickets to support and resolve issues faced by DPW Cargoes Community System (CCS) users.
- Training staff in areas of customer service functions and company policies and familiarizing them with DPW digital platforms.
- Bachelor degree in relevant major
- Able to communicate effectively in English / Arabic (Verbal / Written)
- Min. 3 years of work experience in a supervisory role in Customer Service
- Team handling skills
- Proficiency in managing Customer Relationship Management (CRM) systems and digital platforms.
- Proficiency in MS office Word Excel PowerPoint
-
Senior Officer
منذ 5 أيام
Talent Pal Jeddah, المملكة العربية السعودية**Keyresponsibilities**: · Overseeing andassessing customer service staff activities and providing them withregular performancerelated feedback. · Strategizing and monitoring the daily activities ofcustomer service operations including preparing of customer serviceteam duty roste ...
-
Senior Human Resources Officer
منذ 4 أيام
Nahdi Medical Pharmacies Company Jeddah, المملكة العربية السعوديةEducation and Experience: Bachelor'sdegree in business administration, human resources, organizationalpsychology, or related field. Certificates or advanced trainingcourses in human resources management are preferred. Experience inhuman resources is also preferred. · Knowledge of ...
-
Senior H&s Engineer
منذ 3 أيام
Parsons Jeddah, المملكة العربية السعوديةParsons is looking for an amazingly talented Senior H&S Engineer to join our team In this role you will be responsible for the review and implementation of the contractors' safety programs. Responsible for providing advice on various safety aspects to contractors' personnel, and ...
-
Personal Trainer
منذ يومين
gofitjobs Jeddah, المملكة العربية السعودية**2,000 SR per month base salary + 50% commission (av. income 9,700 SR per month)** · **3-months accommodation + visa + 21 days annual vacation** · **2-year contract, 156 required sessions per month** · Our partner is a leading fitness operator across the Kingdom of Saudi Arabia ...
-
Fitness Instructor
منذ يوم
gofitjobs Jeddah, المملكة العربية السعودية**to 5,000 SR per month base salary (inclusive) + 30% commission.**: · - ** 21 days annual vacation.**: · - ** 2-year contract, 70 required sessions per month.** · Our partner is a leading fitness operator across the Kingdom of Saudi Arabia and has commenced the process for recru ...
-
Functional Fitness Coach
منذ يومين
gofitjobs Jeddah, المملكة العربية السعودية**Job Details**: · - ** 8,500 SR inclusive of accommodation and transport allowances**: · - ** 40% commission (OTE 3-4k additional per month)** · Our partner is a highly successful fitness facility in the beautiful city of Jeddah, and due to continued growth; they are now seeking ...
-
Boxing Coach
منذ يومين
gofitjobs Jeddah, المملكة العربية السعودية**Job Details**: · - ** 8,500 SR inclusive of accommodation and transport allowances**: · - ** 40% commission (OTE 3-4k additional per month)** · Our partner is a highly successful fitness facility in the beautiful city of Jeddah, and due to their continued growth; they are now s ...
-
Procurement Officer
منذ يوم
Acciona Jeddah, المملكة العربية السعوديةWe are looking for an experienced and energetic **Procurement Officer **to join our growing team at **ACCIONA Facility Services** in **Saudi Arabia**. Growing your career as a Full-Time ProcurementOfficerin a Spanish company is an incredible opportunity · **Key Responsibilities** ...
-
Qhse Manager
منذ يومين
Parsons Jeddah, المملكة العربية السعودية**Parsons is looking for an amazingly talented **QHSE Manager **to join our team**: · **What You'll Be Doing**: · - **Participates in the development and implementation of design office and project related plans.**: · - **Assigns and provides technical supervision of related perf ...
-
Maintenance Technician
منذ يوم
Hempel Jeddah, المملكة العربية السعوديةThis is your opportunity to be part of a dynamic team · In this role, you will be responsible to perform highly diversified duties assigned by the team leader/ supervisor to ensure upkeep of plant, equipment and carryout preventive/ corrective maintenances to improve productivity ...
-
Recreation Duty Manager
منذ 3 أيام
gofitjobs Jeddah, المملكة العربية السعودية**10k to 16k SAR per month base salary tax-free (based on experience)**: · - ** Single accommodation**: · - ** Annual return flights home**: · - ** 30-days vacation**: · - ** Health Insurance** · Our partner manages the recreation facilities for a truly world class location on th ...
-
PMO Manager
منذ يومين
Parsons Jeddah, المملكة العربية السعوديةThe PMO Manager will be working within a project management office with client, and he shall perform all the necessary duties required by the client within the scope specified by the contract. It includes responsibility to monitor a massive number of projects in Jeddah, Kingdom o ...
-
FHC-Global Jeddah, المملكة العربية السعودية**We are hiring a Female Senior Spa Therapist for a VIP FAMILY in Jeddah.** · **Roles and Responsibilities**: · - Lead by example · - Must be well versed in different types of massage modalities, facials and body treatments · - Communicate clearly and respectfully · - Maintain a ...
-
Senior Executive
منذ 3 ساعات
NielsenIQ Jeddah, المملكة العربية السعودية**Job Description**: · **ABOUT THIS JOB** · At NielsenIQ we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and E ...
-
Achieve Hospitality Jeddah, المملكة العربية السعودية**Seeking a professional Personal Assistant for a CEO in Jeddah, Saudi Arabia - Salary Negotiable** · - **Role : Private Personal Assistant**: · - **Location : Jeddah, Saudi Arabia**: · - **Salary : Negotiable, Depending On Experience**: · - **Start : ASAP**: · - **Working Hours ...
-
Nahdi Jeddah, المملكة العربية السعوديةSenior graphic designer who leads design projects printed and digital and take them from concepts to delivery to provide solutions addressing marketing needs. Staying up to date with industry developments & design tools to enhance visual communication quality in all platforms. · ...
-
Operations Unit Manager
منذ 3 ساعات
Rentokil Initial Jeddah, المملكة العربية السعودية**Rentokil Boecker**: · Rentokil Boecker is part of Rentokil Initial, a global route-based business services company operating in over 80 countries with over 90 years of service, and is today the largest public health company in the MENAT region. We provide industry leading susta ...
-
Basketball Coach
منذ 3 أيام
gofitjobs Jeddah, المملكة العربية السعودية**Job Details**: · - Job Position: Basketball Coach - Saudi Arabia · - 4k to 6k SAR per month base salary tax-free (based on experience) · - Shared accommodation · - Health Insurance, flights & visa costs provided · Our partner manages the recreation facilities for a truly world ...
-
Hybrid Personal Fitness Trainer
منذ 3 أيام
gofitjobs Jeddah, المملكة العربية السعودية**Job Details**: · - to 6,000 SAR basic salary · - accommodation · - 10% of salary transport allowance · - Good PT commission · Our partner is a leading and established mid-market fitness chain in the Kingdom of Saudi Arabia. Led by an experienced and capable management team, the ...
-
Quality Control Manager
منذ 3 أيام
Parsons Jeddah, المملكة العربية السعوديةParsons is looking for an amazingly talented **Quality Control Manager **to join our team In this role you will p rovides management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects ...
Senior Officer - Jeddah, المملكة العربية السعودية - Talent Pal
وصف
**Key responsibilities**:
**Qualifications Experience and Skills**:
This job has been sourced from an external job board.
More jobs on