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Jeddah

    Operations Officer - Jeddah, المملكة العربية السعودية - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Jeddah, المملكة العربية السعودية

    منذ 6 أيام

    Default job background
    دوام كامل
    وصف


    • Ensure quality of service delivery by effective supervision on technicians - on the job as

    per company SOPs


    • Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent

    manner. (OE to engage technician via route riding, training on the job).


    • Convey special instructions, if any, to technicians to execute the job


    • Carry out pest management Audits of customer sites as per agreed schedule by i or R

    auditor.


    • Complete & close customer audit non-conformities (external / internal). Follow up &

    implement CAPA at customer site


    • On Site Documentation: Implementation of SOP, Compliance and closure of audits non-

    conformities (Internal / External).


    • Handle assigned customer complaints in his / her service areas, within 24 hours &

    resolve complaint at earliest


    • Identify & resolve Service delivery issues in coordination with the Branch Manager


    • Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for

    the assigned service area and for technician


    • Approval of conveyance amount for assigned technician


    • Innovation: conduct trials and report findings as per the guidelines, implement new

    service lines as per the SOPs.


    • Ensure proper schedule of maintenance & repairs of equipment is established & followed

    (via JOC).


    • Promote highest grooming standards (uniform, Safety shoes, PPEs)


    • Encourage technicians to plan their leaves in advance to curb absenteeism


    • Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM

    on day today basis


    • Report any deviation that could impact service quality or productivity of technicians like-

    overcommitments, recommendation regarding night service (if it is not needed).

    covered area mismatch, etc

    Requirements

    • BS in Management, or equivalent
    • 1-3 Years of experience
    • Any prior experience in operations of pest management or service industry is desirable.
    • Proficient in use of computer applications & systems with Excel, Word, PowerPoint
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