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    Customer Support specialist - Riyadh, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Riyadh, المملكة العربية السعودية

    تم العثور عليها في: Talent SA C2 - منذ 3 أيام

    Default job background
    دوام كامل
    وصف
    Responsibilities

    • Designing a methodology for applying analysis and modeling customer data and collecting it for a store
    • data.
    • Analyzing customer data from databases and data stores to prepare reports
    • Customer satisfaction and behavior and facilitating sharing between multiple data systems.
    • Use of query analysis and reporting tools.
    • Analyze and develop data quality processing plans.
    • Ensure data quality through automated verification as well as manual processes.
    • Standardize customer data collection by developing methods to design the customer database
    • And reports back it up.
    • Conducting the study and evaluation of the customer experience through all the channels that deal
    • The client works with the company to identify development opportunities for the services it provides
    • company.
    • Conducting a periodic analysis of the services provided by the company and submitting reports on the results
    • Analytics in order to improve the services provided. By identifying challenges and problems
    • In the customer journey with cause analysis and recommendations with other departments.
    • Being aware of regular contact with customers; To provide an overview of (063) degrees of
    • Interaction and services provided by the company to customers.
    • Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
    • The workshop and the target groups in the improvement and participatory innovation workshops.
    • Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
    • Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
    • Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
    • of clients to participate in participatory design activities.

    Qualifications

    • Ability to analyze data
    • The ability to identify weaknesses
    • The ability to identify feedback
    • The ability to devise solutions
    • Responsibility
    • Team work
    • Adhere to directions
    • Commitment to the administrative hierarchy organizational

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