- Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas
- Understand existing customer care services offered in Mobily at high level architecture.
- Detail the functional design (business rules technical specifications & configuration specifications) covering all touchpoints e.g. sales customer care channels (physical and online) covering all stages in the customer journey in a timely manner.
- Develop the compliancy map and identify all impacted processes domains
- Engage different stakeholders to consolidate requirements and clear up any conflicts.
- Engage customer care and IT teams to align on the Commercial Requirements.
- Map business requirements to realistic technical operating capabilities and Address any GAPS in business requirements.
- Develop the functional requirements of configurable capabilities and bespoke development required for delivering the required process experience
- Create of...
- high quality RSD (Requirement Specification Document) and get sign off from business
- Detail and specify the capabilities to be developed by IT enabling layer / 3rd parties through the demand and delivery management function
- Support IT Project Management team and Delivery Team with regards to clarification of any business requirements after sign off.
- Define the functional use cases to ensure comprehensive testing on capability development
- Recommend solutions either to address pain areas or for improvements. Recommend ideas and concepts to business.
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Pricing Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Create and drive recommendations to executive leadership on Consumer pricing strategies, portfolio vision and communicate pricing strategy, structure, policies and processes to organization. · Contribute in developing competitive pricing structures and define prices ...
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Presales Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Provide presales technical expertise and support to the sales team, project management team and customers during the sales process. · Provide technical input into bid proposals, projects and technical documents within the sales process, and identifies additional sal ...
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IT Delivery Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Examine the business requirements and define the IT solutions that would address those requirements as part of feasibility effort. · Undertake the application of overall enterprise architecture standards and governance to all new solution developments. · Develop tec ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · As the technical lead for project execution , oversee and manage end-to-end NW solution delivery of all business & Wholesales projects · Develop detailed execution plan and manage end-to-end solution delivery, including monitoring and reporting · Liaise with custome ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Produce security solutions illustrating proposed changes to or implementation of new security technologies in Mobily. · Propose changes to the security system architecture to solve particularly difficult security technical problems; participate in establishing desig ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Determine financial status by comparing and analyzing plans and forecasts with actual results. · Monitor and highlight deviations against set targets and plans. Ensure appropriate business performance measures in strategic areas. · Analyse the data accurately in a t ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Develop high-level design for new solution/service requests in accordance with the long-term roadmap, enterprise architecture and security governance requirements and ensuring consistency and maintainability of the solutions. · Provision domain-level breakdown to IT ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Manage operations and maintenance of the IP Switching, Datacentre and its associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance. · Manage controlling the scope of outsourcing contracts within remit o ...
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VAS Products Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Collaborate with business analysis team, sales and customer care to collect market insights. Leverage customer data to enhance product features, functionalities, user journey, etc. · Ensure excellent customer experience for products and services launched by conducti ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Handle the financial accounting of various segments to ensure proper identification, analysing, summarizing and reporting of Revenue for voice and data products and services. · Develop internal controls and procedures to mitigate the risk of having unreported revenu ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Analyse and report on sales strategic programs KPIs, and provide supportive information for enriching sales decision making process · Develop a full reporting dashboards and analytical sales platforms ensuring accurate and timely delivery of information to managemen ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Ensure alignment of the vendor management support activities and efforts with Managed Services and Vendor Management priorities and operational goals. · Help ensure effective and professional support services are provided to all technology operations in areas of mon ...
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Government Sales Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Perform sales activities on Government accounts (e.g. Defense, Interior, Education, Health, Housing) and negotiate sales price and discounts in consultation with immediate manager for Government Sales · Implement account sales plans to ensure a substantial sales opp ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Mentoring/supervising the performance/responses of the CITC Complaints team (Customer Care) in resolving customers' complaints at all CITC systems levels. · Representing the Company before the CITC in relation to any matters related to customers' complaints (i.e. wo ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Guide and steer the alignment of the Contract Management priorities and operational goals with the overall departmental objectives and plans of the Technology Operations Support. · Ensure effective and professional support services are provided to all technology ope ...
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Risk Management Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Facilitate the planning and implementation of Enterprise Risk Management process and framework. · Conduct risk reviews and facilitate the identification of risks at Enterprise level in co-ordination with risk champions, risk owners and risk treatment action plan own ...
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OPEX Payable Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Approve transactions of Suppliers Invoices for (Opex), GSM in Accounts Payable Module. · Audit Invoice Value with Contract/Purchase Order and verify mathematical accuracy. · Verify the approval status of invoices for receipt of goods/services/completion of milestone ...
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Access Fixed Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Manage operations and maintenance of microwave, wifi , Vsat guided by the objectives of maintaining constant availability, optimal functionality and performance. · Manage controlling the scope of outsourcing contracts within remit of supervision to ensure that MNS v ...
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Mobily Riyadh, المملكة العربية السعودية دوام كاملJob Summary · Utilize technical expertise related to Charging and policy including but not limited to Tariff, charging, policies, offer management, product catalogue, fulfillment, order management, integration with 3rd parties, convergence as well as to build and follow best prac ...
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B2B Marcom Specialist Professional
منذ أسبوع
Mobily Riyadh, المملكة العربية السعودية دوام كاملJob summary · Manage the execution of MARCOM plans related to Events and Press release in alignment with corporate brand and communication · Manage Mobily Business's image perception in the local community & works toward enhancing relations with other companies, the corporate sec ...
Business Analyst Customer Care Specialist Professional - Riyadh, المملكة العربية السعودية - Talent Pal
وصف
Job Summary
Perform any other activities assigned by direct line manager
Education
Computer Science / Information Technology Engineering or equivalent from an accredited university
This job has been sourced from an external job board.
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