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Jeddah

    Service Desk Specialist - Jeddah, المملكة العربية السعودية - Alnafitha IT

    Alnafitha IT
    Alnafitha IT Jeddah, المملكة العربية السعودية

    تم العثور عليها في: Talent SA C2 - منذ 6 أيام

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    دوام كامل
    وصف

    Job Description

    . Provide Technical support for users

    · Manage and support the installation ofdesktop computers and accessories.

    · Assisting infrastructure engineerswith technical support for networks and infrastructure.

    · Support in preparing audio and visualsystems for meeting rooms.

    · Support in preparing and installingnetworks, infrastructure, desktop computers and accessories.

    · Support in preparing printers andtelephone communications devices.

    · Provide all levels support monitoring and managingtickets.
    ​ Answer IT Service Desk calls and emails, providingsolutions and/or escalating requests and problems to designated second levelresponders.

    · Complete tickets for ITService Desk inquiries and follow-ups to ensure tickets are updated andacknowledged to the point of verifying completion and closing them out.

    · Limiting the management of IT assets



    Requirements

    · Practicalexperience in the field of information technology for a period of not less than3 years.

    · Degrees in thefield of computer science, network engineering, IT infrastructure, and technicalsupport.

    · Experience indealing with assets and devices.

    · ITIL Expert(Must).

    · MCSA Certified(Must).



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