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Jeddah

    Soft Services Manager - Jeddah, المملكة العربية السعودية - Domo Ventures W.L.L.

    Domo Ventures W.L.L.
    Domo Ventures W.L.L. Jeddah, المملكة العربية السعودية

    منذ أسبوعين

    Default job background
    وصف

    Position /Title: Soft Services Manager

    Location: Kingdom of Saudi Arabia

    This role is open to Saudi nationals only.

    Responsibilities:

    • Responsible for supervisors training, evaluation of work and to maintain and improve the standards of the
      department.
    • Manage the daily activities of the Janitorial department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.
    • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
    • Daily supervision of the Janitorial staff, including the day, event and post-event crews.
    • Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the corresponding area.
    • Uphold the highest standards of cleanliness, safety, and conduct.
    • Knowledge of Health and safety standards within the project.
    • Determines and maintains the department work schedule used to notify staff of upcoming events and ensure
      proper preparation and staffing for each event.
    • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
    • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
    • Anticipate customer needs, change goals and direction quickly and multitask.
    • Proven comfort and experience to interact effectively with all levels of management, guests, associates, and
      clientele, both inside and outside of the organization.
    • Must be flexible with working nights, weekends, and holidays.
    • Principal point of contact.
    • Prepare annual operation plan.

    Experience:

    • Minimum years of experience working as Janitorial
    • Dealing with 5 Star Hotels

    Education & Certifications:

    • Bachelor degree in Hospitality Management
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