وظائف
>
Riyadh

    Technical Service Desk- Presidents Office - Riyadh, المملكة العربية السعودية - SAT Microsystems

    SAT Microsystems
    SAT Microsystems Riyadh, المملكة العربية السعودية

    منذ يوم

    Default job background
    وصف

    Job Description: Technical Service Desk Specialist

    Serve as the first point of contact for endusers seeking technical assistance for computerrelated issues.

    Respond to queries run diagnostic programs isolate issues and determine and implement solutions.

    Log track and manage incidents and problems using ITSM tools (BMC Remedy).

    Proactively identify and resolve desktoprelated incidents remotely.

    Understand and adhere to the principles of ITSM particularly incident and problem management.

    Collaborate with internal teams to ensure prompt resolution of service interruptions and manage escalations appropriately.

    Maintain an understanding of AD (Active Directory) server infrastructures and network fundamentals to assist in troubleshooting.

    Utilize Service Management Tool sets effectively to manage and report on incidents.

    Ensure the accurate documentation and management of configuration items using Configuration Management tools.

    Analyse service desk metrics prepare comprehensive reports and make informed recommendations to improve service efficiency and user satisfaction.



    Requirements

    Minimum of 4 years of technical experience in IT support or related fields.

    Advanced English and Arabic(preferred) knowledge both written and verbal.

    Hands on experience with BMC Remedy.

    Extensive experience in providing remote technical support and managing desktoprelated incidents.

    Familiarity with ITSM principles particularly incident and problem management.

    Good knowledge of AD servers and network technologies.

    Handson experience with Service Management tools.

    Demonstrated knowledge in configuration management.

    ITIL v3 Foundation Exam Certificate (or higher) is preferred.

    Advanced English and Arabic(preferred) knowledge both written and verbal.

    Proven analytical skills with a history of using data to make informed decisions and recommendations.

    Problemsolving skills and a customerfocused attitude.

    Ability to work in a fastpaced dynamic environment and adapt to shifting priorities.



    Minimum of 4+ years of technical experience in IT support or related fields. Advanced English and Arabic(preferred) knowledge, both written and verbal. Hands on experience with BMC Remedy. Extensive experience in providing remote technical support and managing desktop-related incidents. Familiarity with ITSM principles, particularly incident and problem management. Good knowledge of AD, servers, and network technologies. Hands-on experience with Service Management tools. Demonstrated knowledge in configuration management. ITIL v3 Foundation Exam Certificate (or higher) is preferred. Advanced English and Arabic(preferred) knowledge, both written and verbal. Proven analytical skills with a history of using data to make informed decisions and recommendations. Problem-solving skills and a customer-focused attitude. Ability to work in a fast-paced, dynamic environment and adapt to shifting priorities.
  • Alfaisal University

    Executive Assistant

    منذ 4 أيام

    Alfaisal University Riyadh, المملكة العربية السعودية

    **Overview**: · - Department · - **Vice President of Finance and Admin** · - Division · - **Finance and Administration** · - Job Family · - **Administrative Support** · - Reports to · - **Vice President** · - Location · - **Alfaisal University - Riyadh** · **Job Summary**: · The ...

  • S3, Inc.

    Program Manager-aviation Institute of Training

    منذ 14 ساعة

    S3, Inc. Riyadh, المملكة العربية السعودية

    Job Code: · **3720** · - Leads and manages the Aviation Institute in Training Division (AITD) contract services team to meet contractual requirements, enhance and increase customer satisfaction and meet and/or exceed budgetary goals. · - Supervises up to six subordinate managers ...

  • Teneo

    Government Communications and Corporate Reputation

    منذ أسبوع

    Teneo Riyadh, المملكة العربية السعودية

    **About Teneo**: · Teneo advises private and public sector leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption, and removing barriers. We are built to help drive success in a world no longer defined by boundaries and discipline ...

  • Teneo

    Government Communications and Corporate Reputation

    منذ 5 أيام

    Teneo Riyadh, المملكة العربية السعودية

    **About Teneo**: · Teneo advises private and public sector leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption, and removing barriers. We are built to help drive success in a world no longer defined by boundaries and discipline ...

  • Bechtel

    Sabco Administrative Manager

    منذ أسبوع

    Bechtel Riyadh, المملكة العربية السعودية

    **Requisition ID: 273212** · - ** Relocation Authorized: National - Single**: · - ** Telework Type: Full-Time Office/Project**: · - ** Work Location: Riyadh** · **Company overview** · Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ...

  • Siemens Mobility

    Digital Strategy Associate Vice President

    منذ 5 أيام

    Siemens Mobility Riyadh, المملكة العربية السعودية

    **Job ID**: · **Company**: · - Siemens Ltd.**Organization**: · - Advanta**Job Family**: · - Product Management, Portfolio & Innovation**Experience Level**: · - Experienced Professional**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Contract Typ ...

  • Alfaisal University

    Institutional Board Specialist

    منذ أسبوع

    Alfaisal University Riyadh, المملكة العربية السعودية

    **Overview**: · - Department · - ** Office of Research & Innovation** · - Division · - **Office of Research** · - Job Family · - **Administration** · - Reports to · - **Associate Vice President of Research & Graduate School** · - Location · - **Alfaisal University - Riyadh** · ** ...

  • Alfaisal University

    Students Business Accelerator Officer

    منذ 4 أيام

    Alfaisal University Riyadh, المملكة العربية السعودية

    **Overview**: · - Department · - ** Office of Research and Innovation** · - Division · - **President's Office** · - Job Family · - **Administration** · - Reports to · - **Director of Students Business Accelerator** · - Location · - **Alfaisal University - Riyadh** · **Job Summary ...

  • Siemens

    Digital Strategy Associate Vice President

    منذ 5 أيام

    Siemens Riyadh, المملكة العربية السعودية

    Siemens Advanta Consulting is the global management consultancy of one of the world's most innovative engineering and technology companies. Siemens Advanta Consulting navigates companies through their unique digitalization journey - from strategy to operations. · For our Consulti ...

  • PER, Private Equity Recruitment

    Director/vice President, Real Estate Investment

    منذ 5 أيام

    PER, Private Equity Recruitment Riyadh, المملكة العربية السعودية

    -PER, Private Equity Recruitment · Riyadh, Saudi Arabia · Posted 5 hours ago Permanent Competitive · - Director/Vice President, Real Estate Investment, Alternative Investments, Riyadh, Saudi Arabia**About our client** · We are working with a successful multi-asset class investmen ...

  • Alfaisal University

    Accounting Specialist

    منذ 6 أيام

    Alfaisal University Riyadh, المملكة العربية السعودية

    **Overview**: · - Department · - ** Office of Research & Graduate School** · - Division · - **Administration** · - Job Family · - **Administration** · - Reports to · - **Associate Vice President of Research & Graduate School** · - Location · - **Alfaisal University - Riyadh** · * ...

  • BOEING

    Executive Legal Counsel, Saudi Arabia

    منذ 6 أيام

    BOEING Riyadh, المملكة العربية السعودية

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate ...

  • Frost & Sullivan

    Intern

    منذ أسبوع

    Frost & Sullivan Riyadh, المملكة العربية السعودية

    About the Team: Frost & Sullivan is seeking an intern from reputed Universities for its Riyadh office in the Kingdom of Saudi Arabia to support our strategic plans and market development activities. The internship is for a minimum period of 6 months. The position offers a unique ...

  • Frost & Sullivan

    Business Development Executive

    منذ يومين

    Frost & Sullivan Riyadh, المملكة العربية السعودية

    About the Team: Frost & Sullivan is seeking an intern from reputed Universities for its Riyadh office in the Kingdom of Saudi Arabia to support our strategic plans and market development activities. The internship is for a minimum period of 7 months. The position offers a unique ...

  • Teneo

    Government Communications and Corporate Reputation

    منذ أسبوع

    Teneo Riyadh, المملكة العربية السعودية

    **About Teneo**: · Teneo advises private and public sector leaders, enabling them to achieve goals faster and at lower cost by earning trust, navigating disruption, and removing barriers. We are built to help drive success in a world no longer defined by boundaries and discipline ...

  • f5

    Office Manager

    منذ أسبوع

    f5 Riyadh, المملكة العربية السعودية

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. · Everything we do centers around people. That means we obses ...

  • Frost & Sullivan

    Research Analyst Intern

    منذ 5 أيام

    Frost & Sullivan Riyadh, المملكة العربية السعودية

    About the Team: Frost & Sullivan is seeking interns from reputed Universities for its Riyadh office in the Kingdom of Saudi Arabia to support our strategic plans and research development activities. The internship is for a minimum period of 6 months. Overview: · The position offe ...

  • Frost & Sullivan

    Associate - Business Support

    منذ أسبوع

    Frost & Sullivan Riyadh, المملكة العربية السعودية

    About the Team: Frost & Sullivan is at the center of an ecosystem of best practice cultivation, executive peer support, and cutting-edge insights that is singularly focused on reshaping the world through managed growth. Overview: · Frost & Sullivan is seeking hiring an associate ...

  • NicheHR Global

    Executive Assistant

    منذ أسبوع

    NicheHR Global Riyadh, المملكة العربية السعودية

    **Job Information**: · Industry · - IT Services · Work Experience · - Min 5 Years · City · - Riyadh · State/Province · - Ar Riyad · Country · - Saudi Arabia · Zip/Postal Code · - 11564 · **Project Management Office - Manager (CEO's Office)** · **Riyadh, KSA** · **FMCG Client** · ...

  • Frost & Sullivan

    Intern

    منذ أسبوع

    Frost & Sullivan Riyadh, المملكة العربية السعودية

    About the Team: Frost & Sullivan is seeking interns from reputed Universities for its Riyadh office in the Kingdom of Saudi Arabia to support our strategic plans and research development activities. The internship is for a minimum period of 6 months. Overview: · The position offe ...