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    Executive Secretary - Al Khobar, المملكة العربية السعودية - Eastern Bell Trading co.

    Eastern Bell Trading co.
    Eastern Bell Trading co. Al Khobar, المملكة العربية السعودية

    منذ يوم

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    وصف

    Key Responsibilities and Accountabilities

    To provide 1st line of technical support, by monitoring the IT Infrastructure environment via our monitoring tools.

    The IT Infrastructure includes Network devices, Physical and virtual servers, storage, WAN circuits.

    To proactively respond to incidents based on Alerts and Event Correlation.

    Alert acknowledgement and SOP based troubleshooting.

    Resolve a high percentage of incidents at first point using SOP based troubleshooting.

    Raise incidents/tickets to escalate problems to second level support areas as appropriate.

    Coordinate with Vendors and Service providers in case of outages.

    Work closely with help desk peers in verifying issues and outages.

    Inventory Management for All Infrastructure Devices including Servers, Switches/ Routers/ etc. for sites, HQ and DC

    Follow defined staffing schedule.

    Ensure all the KPI s are met through following standard processes and procedures.

    Principal contacts

    Internal Team members

    External Suppliers / Vendors

    Staff managed

    IT Support Team

    Education & experience

    Any Graduation Degree or equivalent

    Experience in a range of 2-3 Years

    CCNA+MCSE Certifications is a must.

    Experience in providing NOC services and 1st level IT Support

    Competencies

    Technical / Functional Competencies

    Technical knowledge of Cisco Devices such as routers, switches, interfaces, WAN LAN WIFI

    Technical knowledge of Compute systems such as Servers, VMs Storage

    IT Process Improvement

    Behavioral Competencies

    Excellent Communication

    Time management

    Result orientation

    Main KPIs

    90% of tickets to be closed within 24 hours & rest 10% within 3 days



    NOC Engineer

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