- Provide first-line technical support to customers via various channels including phone, email, and chat.
- Diagnose and troubleshoot technical issues related to our SaaS platforms, including but not limited to software functionality, configuration, and integration.
- Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues.
- Document and track customer inquiries, issues, and resolutions using our system.
- Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation.
- Assist in conducting product demonstrations and training sessions for customers as needed.
-
Sales Support Specialist/أخصائي دعم
منذ 5 أيام
Talent Pal Riyadh, المملكة العربية السعودية**متخصص دعم المبيعات**: · نمط العمل: هجين · موقع العمل: الرياض- السعودية · **مواقع إضافية**: الرياض، المملكة العربية السعودية · **التنوع - الابتكار - الرعاية - التعاون العالمي - روح الفوز - الأداء العالي** · في Boston Scientific، سنمنحك الفرصة لاستخدام كل ما بداخلك من خلال العمل ...
-
IT Support Specialist
منذ أسبوع
Mozn Riyadh, المملكة العربية السعوديةMozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting instit ...
-
IT Support Specialist
منذ أسبوع
Turner & Townsend Riyadh, المملكة العربية السعودية**Company Description** · At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. · Every day we help our major glob ...
-
Support Specialist
منذ أسبوع
DHS Arabia Riyadh, المملكة العربية السعودية**Responsibilities**: · - Respond to client requests for technical support in a timely and professional manner. · - Escalate complex issues to senior support staff as needed. · - Collaborate with other teams within DHS Arabia to resolve client issues. · - Maintain accurate record ...
-
IT Support Specialist
منذ أسبوع
Security Forces Hospital Riyadh Riyadh, المملكة العربية السعوديةProvide first-line technical support to end-users, including troubleshooting software and hardware issues · - Monitor and maintain the company's IT infrastructure, including desktops, laptops, servers, printers, · and other peripherals · - Perform routine maintenance tasks such a ...
-
IT Support Specialist
منذ أسبوع
Sharp Brains Ltd Riyadh, المملكة العربية السعودية**JOB DESCRIPTION** · Desktop Technician will provide day to day local · **Position Responsibilities and Functions** · - Provide first/second level contact and problem resolution for customer issues. · - Work with vendors to remediate complex AV issues as needed. · - Provide time ...
-
IT Support Specialist
منذ أسبوع
Avamels Printing Solutions Riyadh, المملكة العربية السعوديةInitial meet and greet of all visitors to the IT/FM support hub. · - First point of contact for all users of the head office. · - First line assistance provision to people visiting the support hub location, including call logging for escalation purposes. · - Provision of loan equ ...
-
Product Support Specialist
منذ أسبوع
IQVIA Riyadh, المملكة العربية السعودية**Product support specialist - Healthcare** · The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA's healthcare software products. They may work for a software company, a healthcare provider, or a third-party su ...
-
Product Support Specialist
منذ أسبوع
Novasyte Riyadh, المملكة العربية السعوديةProduct support specialist - Healthcare · The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA's healthcare software products. They may work for a software company, a healthcare provider, or a third-party suppor ...
-
Elite Support Specialist
منذ يوم
Sarmad Riyadh, المملكة العربية السعوديةSarmad, a leading software institution, is seeking an Elite Support Specialist to join its team. As an Elite Support Specialist, you will be responsible for providing high-quality support to the bank's elite clients. You will work closely with your team to ensure that client issu ...
-
Program Support Specialist
منذ 5 أيام
Parsons Riyadh, المملكة العربية السعوديةParsons is looking for an amazingly talented **Program Support Specialist **to join our team In this role you will be responsibile for Personnel data management, reporting for SAPL Qiddiya Infrastructure Partner (QIP), development, implementation and management of the HR data man ...
-
Advisory & Support Specialist
منذ يوم
ALAQTAR Riyadh, المملكة العربية السعوديةProviding timely and accurate advice to the various functions at Alaqtar on all legal matters, including but not limited to, concluding deals, signing contracts, sales, purchasing, and other legal, governmental, labor, and financial issues. In addition, protecting Alaqtar against ...
-
Sales Support Specialist
منذ أسبوع
Siemens Mobility Riyadh, المملكة العربية السعودية**Job ID**: · **Company**: · - Siemens Healthcare Limited**Organization**: · - Siemens Healthineers**Job Family**: · - Audit**Experience Level**: · - Experienced Professional**Full Time / Part Time**: · - Full-time**Remote vs Office**: · - Office/Site only**Contract Type**: · - P ...
-
IT Operations Support Specialist
منذ 6 أيام
Nahdi Riyadh, المملكة العربية السعودية**Accountabilities** · **Work Complexity** · - Resolves incidents and service requests, including logging tickets in the tracking system to document service requests and incidents and manage the helpdesk ticket queue. · - Perform duties with guidance or direction. · - Insure Reso ...
-
Desktop Support Specialist
منذ أسبوع
Sharp Brains Ltd Riyadh, المملكة العربية السعودية**Freelancers are encouraged to apply.** · **JOB DESCRIPTION** · Desktop Technician will provide day to day local · **Position Responsibilities and Functions** · Provide first/second level contact and problem resolution for customer issues. · Work with vendors to remediate comple ...
-
Customer Support Specialist
منذ أسبوع
Beckman Coulter Diagnostics Riyadh, المملكة العربية السعودية**Wondering what's within **Beckman Coulter Diagnostics? Take a closer look.** · **At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the **laboratory to move science and healthcare forward. Join a team where you can be heard, ...
-
Technology Support Specialist
منذ 6 أيام
Red Sea Global (RSG) Riyadh, المملكة العربية السعوديةThe Role · **Requirements**: · - 2-5 years of experience in IT Support. - Knowledge of Computer Operating Systems, Hardware, and Software - Technical Computer Associate Degree - Basic Computer Certifications like CompTIA, A+, etc. - Good Experience and knowledge to work on ITSM s ...
-
Senior IT Support Specialist
منذ أسبوع
Leen International Holding Group Riyadh, المملكة العربية السعوديةResponsibilities: · - Prepare accurate, clear, and timely reports. · - Prioritize work and set expectations for all incidents and requests. · - Document knowledge based tech notes and articles. · - Analyze, troubleshoot and resolve reported issues (software, hardware and processe ...
-
Technical Support Specialist
منذ 4 أيام
Binary Integrated Technology Solutions Riyadh, المملكة العربية السعوديةRole Description · **Qualifications**: · Saudi Nationality Only. · Diploma degree in Information Technology, Computer Science or related field · Technical Support and Troubleshooting skills · Analytical skills to collect, analyze, and interpret data · Customer Support skills with ...
-
Technical Support Specialist
منذ أسبوع
Keir International Company (CJS) Riyadh, المملكة العربية السعوديةBachelor's degree in engineering in the field of electricity / electronics / communications / information technology. · - Certified expert/practitioner in information technology infrastructure or its equivalent. ITIL · - Experience of not less than 10 years in the field of inform ...