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Jeddah

    Front Office Supervisor - Jeddah, المملكة العربية السعودية - MOVENPICK

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    Permanent
    وصف

    Job Description

    1. Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines

    set by the pertaining standards.

    2. Monitors appropriate standards of conduct and all issues regarding the hotel employee

    handbook.

    3. Assists the Guest Service Centre Manager in controlling and maintaining records with regard to

    staffing levels, overtime, vacations, holidays and personal days.

    4. Reports all operation defects and guest related complaints / comments daily to the Front Office

    Manager

    5. Ensures training is carried out efficiently within the department

    6. Responds to all guest requests and ensure that the guest receives prompt attention and follows

    up on outstanding jobs and reports any incidents to the Front Office Manager.

    7. Assists the Guest Service Centre Manager in monitoring and tracking trends in service

    deficiencies to improve the hotel operation.

    8. Performs all additional tasks required by management in relation to the job.

    9. When busy carries out the duties of GSA

    Qualifications

    Must be Saudi

    With Experience


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