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Tabuk

    Data and Strategic Initiative Manager - Tabuk, المملكة العربية السعودية - NEOM

    NEOM
    NEOM Tabuk, المملكة العربية السعودية

    منذ أسبوع

    NEOM background
    وصف
    Key Responsibilities:

    Strategy & Leadership Activities

    • Supports Director of CPD in strategy creation by providing relevant insights, facilitating working sessions, and documenting results
    • Leads selected assigned strategic initiatives as project manager
    • Defines, reviews and requests approval of Unit's budget requirement
    • Develops and continuously updates data management guidelines and procedures to ensure that conducted enforcement actions are following 'best in class' principles and techniques

    Operational Activities

    • Builds and manages CPD strategic initiative project plan, monitors progress, identifies deviations from plan and corresponding impacts
    • Contributes to the establishment of budgets, timelines, and development plans for strategic initiatives
    • Manages day-to-day delivery and operations of strategic initiatives (e.g., development of additional Consumer Protection Laws and Regulations on e-commerce)
    • Analyses root causes of performance issues and suggests corrective actions as well as improvement opportunities
    • Identifies opportunities to continuously improve processes and links with process owners to identify, drive and implement improvements
    • Conducts research and analysis on topics such as market trends, consumer behaviour, emerging technologies, and new consumer protection topics
    • Develops dashboards and data visualization to track and evaluate CPD's performance, and provide periodic performance reports for management review
    • Contributes to the development of the consumer protection service catalogue and service delivery model with relevant stakeholders
    • Provides support to the Consumer Protection Committee and Taskforces
    • Supports in the development of local and cross-border cooperation frameworks (e.g., signing MoU's, training seminars, and conferences)

    Collaboration

    • Supports Director of CPD in collaboration and coordination activities, in terms of facilitating sector, interdepartmental and local coordination and related agreements and collateral material development
    • Collaborates and coordinates the formalization of the consumer protection service offering and delivery model with relevant stakeholders
    • Facilitates collaborations with other NEOM departments to understand their requirements towards CPD, and translating this information into project requirements
    • Communicates with all relevant stakeholders about strategic initiatives and ongoing projects
    • Works with each of the CPD Units to develop insights based on dashboards' data

    Performance & Reporting

    • Develops and maintains dashboards on CPD's KPIs related to – but not limited to – initiatives and campaigns, inquiries, complaints, social media listening, digital channels performances
    • Delivers robust, performance-driven reporting across the Consumer Protection Department, based on identified KPIs
    • Participates in the creation of CPD's budget, and monitors budget progression against targets
    • Analyses budget gaps versus target and works with Units to look for optimization opportunities
    • Details business requirements for NEOM IT and or Digital Government to provide reports and updates on systems' availability, issues and faults that might impact user experience throughout digital channels
    • Analyzes reports on users' feedback collected through dedicated forms to feed into improvement areas and plans
    • Ensures the Director of CPD is continuously appraised, in a timely manner, of developments that directly impact the job function

    Qualifications & Requirements:

    • Required Bachelor's Degree or preferred Master's Degree in Economics, Engineering or related field
    • 3+ years of experience in management consulting or similar role within industry
    • Proven experience in data and analytics, as well as project portfolio management / project management / PMO
    • Proven experience on transformative projects, innovative and continuous improvement initiatives
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