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Operations Manager
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Jeddah

    Operations Manager - Jeddah, المملكة العربية السعودية - Whitecollars

    Whitecollars
    Whitecollars Jeddah, المملكة العربية السعودية

    منذ 6 أيام

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    وصف

    Company Overview:

    Our client is a Saudi retail and E-commerce company working in the field of home furnishings since 1997, they specialize in premium bedding and home accessories in the Saudi market. They import high-quality goods from around the world (Europe, Asia, and the Arab region) and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.

    About the Role:

    As the Operations Manager, you will be responsible for managing the day-to-day operations, streamlining processes, and ensuring the efficient delivery of products and services to our customers. The ideal candidate will have a strong background in operations management, excellent leadership skills, and a passion for driving continuous improvement.

    Responsibilities:

    Strategic Planning:

    • Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance customer satisfaction.
    • Collaborate with senior management to align operational goals with overall business objectives.
    • Conduct regular analysis of market trends, customer feedback, and competitor activities to identify opportunities for improvement.

    Retail and Customer Service:

    • Apply retail expertise to enhance customer experience and satisfaction.
    • Implement strategies to improve customer service processes and ensure a positive retail experience.

    Warehouse and Inventory Management:

    • Oversee the daily operations of the warehouse, including receiving, storage, and distribution of goods.
    • Implement best practices for inventory management, including accurate tracking, cycle counting, and stock rotation.
    • Optimize warehouse layout and organization to maximize space utilization and minimize errors.

    Logistics and Order Fulfillment:

    • Ensure timely and accurate processing of orders, shipments, and deliveries to meet customer expectations.
    • Coordinate with logistics partners to optimize transportation routes, reduce lead times, and minimize shipping costs.
    • Monitor order fulfillment metrics and implement process improvements to enhance efficiency and accuracy.

    Team Leadership and Development:

    • Lead and mentor the operations team, providing guidance, training, and performance feedback to drive continuous improvement.
    • Foster a culture of collaboration, accountability, and excellence within the operations department.
    • Identify training needs and professional development opportunities for team members to enhance skills and capabilities.

    Process Improvement and Quality Assurance:

    • Analyze operational performance metrics to identify areas for improvement and implement corrective actions.
    • Conduct regular audits and quality inspections to ensure compliance with safety regulations, quality standards, and operational procedures.
    • Implement quality assurance processes to minimize errors, defects, and customer complaints.

    Cross-Functional Collaboration:

    • Collaborate with cross-functional teams including, marketing, and procurement to align operational processes with business objectives.
    • Participate in cross-departmental meetings and initiatives to drive alignment and coordination across the organization.
    • Communicate effectively with internal stakeholders to provide updates, address concerns, and solicit feedback.

    Compliance and Risk Management:

    • Ensure compliance with safety regulations, quality standards, and operational policies and procedures.
    • Identify and mitigate operational risks, including supply chain disruptions, inventory shortages, and security threats.
    • Stay informed about industry regulations, market trends, and emerging technologies to anticipate challenges and opportunities.

    Job Requirements:

    • Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
    • Proven experience in operations management, preferably in the retail or e-commerce industry.
    • Strong understanding of warehouse operations, logistics, inventory management, and order fulfillment processes.
    • Excellent leadership and team management skills with the ability to motivate and inspire a diverse workforce.
    • Strategic thinker with the ability to develop and execute operational plans to achieve business objectives.
    • Analytical mindset with proficiency in data analysis, performance metrics, and process improvement methodologies.
    • Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.

    Core Competencies:

    • Leadership.
    • Strategic Thinking.
    • Organizational Skills.
    • Communication.
    • Team Management.
    • Problem-solving.
    • Adaptability.
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