- Maintain and develop internal support and contact center quality standards.
- Review a subset of support agents' conversations (calls, emails, chat, etc)
- Assess support interactions based on internal standards;
- Accompany evaluations with meaningful and constructive feedback;
- Discuss and explain feedback with agents in regular meetings;
- Analyze all customer service metrics (e.g. CSAT, FRT, ART, AHT) and how the support team's performance affects those KPIs;
- Create strategies to improve support KPIs;
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Quality Assurance Specialist Contact Center
منذ 5 أيام
Jupiter Power Mecca, المملكة العربية السعوديةMaintain and develop internalsupport and contact center qualitystandards. · Review a subset of supportagents' conversations (calls, emails, chat,etc) · Assess support interactions based oninternal standards; · Accompany evaluations withmeaningful and constructive feedback; · Disc ...
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Sales Coordinator
منذ أسبوع
Carrier Makkah, المملكة العربية السعودية**Country**: · Saudi Arabia · **Location**: · Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia · Carrier is a leading provider of heating, ventilation, air conditioning and refrigeration systems, building controls and automation, and fire and security systems lea ...
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Sr Sales Engineer
منذ 3 أيام
Carrier Makkah, المملكة العربية السعودية**Date Posted**: · :00 · **Country**: · Saudi Arabia · **Location**: · Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia · **Role**: Sr Sales Engineer · **Location**: Jeddah, Saud Arabia · **Contract type**: Full time · **Build a career with confidence** · At Carr ...
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Senior Communications Officer
منذ أسبوع
Almarai saudi Mecca, المملكة العربية السعوديةThe main purpose of the position is to attendto clients who request to cancel their contracts for whateverreason, get to the source of the client s reason for cancellation,and if possible, make every effort to retain the client. Tocontribute daily to our mission of earning the re ...
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Senior Communications Officer
منذ أسبوع
Almarai saudi Mecca, المملكة العربية السعوديةThe main purpose of the position is to attend to clients who request to cancel their contracts for whatever reason, get to the source of the client s reason for cancellation, and if possible, make every effort to retain the client. To contribute daily to our mission of earning th ...
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Computer operator
منذ يومين
2P Perfect Presentation Mecca, المملكة العربية السعوديةThe VIB Center for Cancer Biology (CCB) () is one of the research departments of VIB within the University of Leuven and is located on the University Hospital Campus, Leuven, CCB hosts 13 research groups and in total represents a group of about 230 researchers, and administrative ...
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Customer Services Manager
منذ 4 أيام
Talent Pal Mecca, المملكة العربية السعوديةContracttype · Regular /PermanentWHOWE ARE · we have been acting in supportof our clients and partners to deliver essential services thatprotect and improve the quality of life wherever weoperate. · United by a passion for our work as well as ourinclusive culture and team spirit ...
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Computer operator
منذ أسبوع
2P Perfect Presentation Mecca, المملكة العربية السعوديةThe VIB Center for Cancer Biology (CCB) () isone of the research departments of VIB within the University ofLeuven and is located on the University Hospital Campus, Leuven,CCB hosts 13 research groups and in total represents a group ofabout 230 researchers, and administrative and ...
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Customer Services Manager
منذ 4 أيام
Talent Pal Mecca, المملكة العربية السعوديةContract type · Regular / Permanent WHO WE ARE · we have been acting in support of our clients and partners to deliver essential services that protect and improve the quality of life wherever we operate. · United by a passion for our work as well as our inclusive culture and team ...