- Lead Filed Support team overseeing Field support activities with a focus on high quality and timely delivery.
- Manage and develop relationship with Customers Partners and suppliers.
- Oversee Supplier management activities with suppliers and manage Logistics requirements.
- Provide Technical Support to Trapeze Saudi Arabia customers by maintaining their systems investigating and tracking reported issues.
- Plan and organize daily activities related to Electronics Hardware Support and maintenance.
- Installation of Electronic and Telecom devices and demonstration functionality to the customer onsite whenever required.
- Responsible for Health Safety and Environment policies and procedures are monitored and adhered.
- Lead and provide onsite support for all requirements and issues at customer sites including Field Installation devices and Transportation services.
- Lead all Trapeze activities with defined process are followed and documentation of all activities or tasks.
- Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements.
- Lead and effectively communicate with both customers and colleagues in a professional clear and respectful manner.
- Threeyear Diploma or Bachelor of Science Degree in Electronics and communication Engineering or a similar technical field will be highly regarded.
- Minimum of 4 to 5 years experience in managing Field Service Technicians.
- Minimum 7 to 8 Years experience in Field Support activities mainly in AVM (Automated Vehicle Management) or Transportation Products installation trouble shooting and technical demonstration.
- Strong knowledge of Electronics circuitry and Functional skills.
- Effective communication and interpersonal skills in dealings with team members customers and other stakeholders.
- Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.
- Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
- Ability to build strong relationships quickly both internally and with customers.
- Excellent progress reporting skills both to internal and external.
- Excellent troubleshooting and problemsolving skills within a multifacetted environment.
- A passionate cando mindset focused on understanding and addressing customer needs.
- positively in a team environment appreciate each team members contributions and effectively utilize each team member to his/her fullest potential.
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