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Jeddah

    Senior Tech Support Professional - Jeddah, المملكة العربية السعودية - Honeywell

    Honeywell
    Honeywell Jeddah, المملكة العربية السعودية

    تم العثور عليها في: Talent SA C2 - منذ 4 أيام

    Honeywell background
    وصف

    Responsibilities

    :
  • Respond to phone calls and emails requiring Honeywell mechanical technical support.
  • Resolve complex technical issues concerning installation, maintenance, troubleshooting, repair, overhaul, operation, modification, and certification of Honeywell mechanical and / or avionics equipment.
  • Capture and reuse technical knowledge gained during the technical issue resolution process – knowledge management.
  • Using Lean Six Sigma tools, participate in or lead projects that will drive improved customer experience and improved business processes.
  • Document customer issues in customer relationship management system.
  • Build relationships with customers and internal support teams.

    • We Value:

  • 10 years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft.
  • Airframe and Powerplant / avionics license equivalency.
  • Direct customer facing support experience.
  • Knowledge of aircraft maintenance and flight operations. Aerospace business acumen.
  • Bachelors or Masters degree.
  • Strong analytical and problem solving skills.
  • Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
  • Ability to work under pressure. Strong written and verbal communication skills.
  • Microsoft office skills (Excel, Word, PPT, Outlook, Teams).
  • Ability to work independently with little supervision.
  • Strong interpersonal skills and ability to form valuable professional relationships.
  • Strong time management skills with the ability to manage conflicting priorities.
  • Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
  • Experience in minimizing defects and improving processes using Lean Six Sigma tools.
  • (SFDC), NICE InContact, TeamCenter.
  • Knowledge Management Systems.

    • We Offer:

  • The opportunity to work on the world's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
  • Group medical insurance plan life.
  • Paid annual leave and time off work.
  • A culture that fosters inclusion, diversity and innovation.
  • Market specific training and on-going personal development.

    • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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