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Jeddah

    Customer Service Representative - Jeddah, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Jeddah, المملكة العربية السعودية

    منذ 4 أيام

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    وصف
    Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas products and services to advance the health and wellbeing of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day throughout the world.

    Thriving on a diverse company culture celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of Our Credo. Its a culture that celebrates diversity and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

    Sector/Organization Overview

    Customer Service KSA Medical Devices

    Summary of the job:

    • Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia.
    • Processes orders by inputting to system providing confirmation to customers regarding order receipt and availability.
    • Investigates and resolves customer complaints regarding billing shipping delays and products.
    • Responds to customer inquiries regarding orders changes cancellations delivery dates application of products and pricing.
    • Generates nonroutine correspondence to secure additional customer information or resolve customer disputes.
    • Serves as liaison with sales marketing logistics supply chain and regulatory personnel to handle customer inquiries and complaints.

    Main performance measures (Performance Goals)

    • Performing regular calls and meetings with Customers. Sending related files minutes of meeting and following up on related action points.
    • Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
    • Contribute to achieving Voice of Customer targets.
    • Contribute to achieving OTIF targets.
    • Clear customer Claims & Debit Notes on a timely basis.
    • Help reduce aging orders and backorders.

    For more than 130 years diversity equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

    We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

    That is why we in KSA are working to create an inclusive environment where diverse backgrounds perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

    Diversity Equity & Inclusion at Johnson & Johnson means You Belong Travel


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