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Jeddah

    Customer Service Representative - Jeddah, المملكة العربية السعودية - Talent Pal

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    وصف

    Job Description

    • Manage large amounts of incoming phone calls
    • Identify and assess customers needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints provide appropriate solutions and alternatives
    • Keep records of customer interactions process customer accounts and file documents
    • Follow communication procedures guidelines and policies
    • Take the extra mile to engage customers

    Skills

    Proven customer support experience or experience as a Customer Service Representative

    Track record of overachieving quota

    Strong phone contact handling skills and active listening

    Able to use several systems simultaneously

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    Ability to multitask prioritize and manage time effectively

    Good and positive attitude and character

    Able to work under pressure and fastpaced environment

    Good English and Arabic Language Skills (reading writing and speaking


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