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Customer Service Representative
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Jeddah

    Customer Service Representative - Jeddah, المملكة العربية السعودية - Talent Pal

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    وصف

    JobDescription

    • Manage large amounts ofincoming phone calls
    • Identify and assesscustomers needs to achieve satisfaction
    • Buildsustainable relationships and trust with customer accounts throughopen and interactive communication
    • Provideaccurate valid and complete information by using the rightmethods/tools
    • Meet personal/customer serviceteam sales targets and call handling quotas
    • Handle customer complaints provide appropriate solutionsand alternatives
    • Keep records of customerinteractions process customer accounts and filedocuments
    • Follow communication proceduresguidelines and policies
    • Take the extra mile toengage customers

    Skills

    Proven customer support experience or experience as aCustomer Service Representative

    Track record ofoverachieving quota

    Strong phone contacthandling skills and active listening

    Able to useseveral systems simultaneously

    Customerorientation and ability to adapt/respond to different types ofcharacters

    Excellent communication andpresentation skills

    Ability to multitaskprioritize and manage time effectively

    Good andpositive attitude and character

    Able to workunder pressure and fastpaced environment

    GoodEnglish and Arabic Language Skills (reading writing andspeaking


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