- Support customer success managers and analyst with their customers
- Assist in monitoring the health of covered accounts
- Support the onboarding process of customers
- Review key performance indicators for identified accounts and report outcomes.
- Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math)
- OR least 2 years of experience in software or high tech marketing, commercial operations, sales, or service AND/OR 2 years of experience in a direct customer facing role
- Comfort with core business processes across multiple functions, and a relentless focus on information that improve customers time to value and eases their interactions
- General urgency in execution and tendency toward speed with ability to adapt and change
- Experience with Salesforce Service Cloud, Communities, and Knowledge
- Strong verbal and written communication skills
- Technical Expertise:Able to make or recommend decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytics.
- Uses a formal process to present findings and recommend specific actions that relate to business objectives; Proposes alternative business strategies as appropriate; Applies data visualization to support findings.
- Able to serve as a trusted technical advisor to maximize customer outcomes using out-of-box capabilities from our offerings and demonstrate a pragmatic capability to identify specific gaps to be filled via product roadmap or service tailoring.
- Can follow processes without assistance. Recognizes variations to the process and works to resolve independently. Can adapt to gaps or exceptions to the processes and adjust accordingly.
- Ability to Able to diagnose and solve basic to intermediate issues; Able to isolate moderately complex scenarios down to actionable items within designated job function.
- Regularly updates product knowledge to understand new features and limitations; Understands the primary competitors and partners in the product space; Understands the go to market strategy and positioning of products.
- Business Acumen:Able to analyze and calculates GE's ability to provide economic value to the customer's process and financial story.
- Able to develop plans and identify metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
- Able to communicate the fundamentals of the customers' business; Able to develop a strategy map to show understanding of the customer's organizational structure.
- Able to increase client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; Continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
- Understands the domain and the problem space in the domain; Communicates and translates customer needs into more technical requirements.
- Leadership:Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
- Able to produce functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts; Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.
- Able to lead matrixed team to drive customer situations and function as point of contact for major escalations; Experience managing IT operations center for large IT organization; Seeks to recognize failure points proactively and communicate concerns to product team; Able to manage customer expectations and de-escalate the issue.
- Personal Attributes:Able to lead customers to take ownership of explaining their business problems through mutual understanding; Engages customers by creating exciting dialogue.
- Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; Continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
-
Customer Success Specialist
منذ يومين
InvestSky Riyadh, المملكة العربية السعودية**Customer Success Specialist**: · - Riyadh- Work Type: Full Time- We are looking for someone passionate about building the next big thing and making a true impact in the region. · **Key Responsibilities** · - Providing extraordinary service aligned with the company's culture and ...
-
Customer Success Specialist
منذ أسبوع
Aramex Riyadh, المملكة العربية السعودية**Purpose of the Job**: · Manage the customer interaction to enhance the customer experience across different delivery channels. · **Responsibilities**: · - Analyze customer service teams interactions with their customers Relay to customer service country recommendation to enhanc ...
-
Senior Customer Success Specialist
منذ ساعتين
Wolters Kluwer Riyadh, المملكة العربية السعوديةCustomer Success Specialist - Saudi Arabia · UpToDate, part of Wolters Kluwer Health, is an evidence-based, physician-authored clinical knowledge system which clinicians trust to make the right point-of-care decisions. With more than 6,800 world-renowned physician authors, editor ...
-
Customer Success Specialist
منذ أسبوعين
Wala Plus Riyadh, المملكة العربية السعوديةMain Purpose: · We are seeking a business development specialist who will be responsible to lead the business development processes from screening early engagements studies negotiation and other required activities to progress proposals through stage gates all the way to deal cl ...
-
Customer Success Specialist
منذ 5 أيام
Taqrer Riyadh, المملكة العربية السعودية● Own the entire relationship with assignedclients, including onboarding, implementation, training, adoption,retention, and satisfaction · ● Establishrelationships as a trusted and strategic advisor to help ensure thecontinued value of our products and services · ●Develop and mai ...
-
Customer Success Specialist
منذ 5 أيام
Taqrer Riyadh, المملكة العربية السعودية● Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction · ● Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services · ● Develop an ...
-
Client Services Specialist
منذ ساعتين
IFS Riyadh, المملكة العربية السعوديةCompany Description · IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it r ...
-
Marketing Specialist
منذ ساعتين
Niceone Riyadh, المملكة العربية السعودية**Marketing Specialist job profile**: · Marketing Specialist is a marketing professional responsible for the company's marketing communications activities with the goal of establishing and improving its competitive positioning in the market to support sales lead generation · In o ...
-
Marketing Specialist(Tamheer)
منذ أسبوع
Niceone Riyadh, المملكة العربية السعودية**Marketing Specialist ( Tamheer )job profile**: · Marketing Specialist is a marketing professional responsible for the company's marketing communications activities with the goal of establishing and improving its competitive positioning in the market to support sales lead genera ...
-
Arabic Speaking Procurement Specialist
منذ 6 أيام
Bramwith Consulting Riyadh, المملكة العربية السعودية**Job Details**: · - Location: · **Riyadh** · - Posting date: · **20 Jan 2023** · - Job type: · **Permanent** · - Sector: · **Management Consultancy** · - Salary · **£6500 - £8000** · **Arabic speaking Procurement Specialist - NEWLY signed mega project in Saudi Arabia k SAR per m ...
-
Fire Protection Engineer
منذ 4 أيام
AESG Riyadh, المملكة العربية السعوديةAESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparal ...
-
Principal Fire
منذ 4 أيام
AESG Riyadh, المملكة العربية السعوديةAESG is an international specialist consultancy, engineering and advisory firm, with offices in London, Dubai, Singapore and Riyadh, dedicated to help solve our clients greatest challenges, through collaboration, innovation and advanced technical solutions. With unparalleled expe ...
-
Business Development Specialist
منذ أسبوع
Sayaratech Riyadh, المملكة العربية السعودية**Job Title**: Business Development Specialist · **Job Summary**: · We are seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with ...
-
Senior Fire
منذ 4 أيام
AESG Riyadh, المملكة العربية السعوديةAESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparal ...
-
Cloud Sales Specialist
منذ أسبوع
360Solutions Riyadh, المملكة العربية السعودية**Cloud Sales Specialist** · We are looking for a qualified Cloud Sales Specialist to join our team. You will be responsible for developing long-term relationships with customers and overseeing cloud sales. As a Cloud Sales Specialist, you should work to satisfy customers' needs ...
-
Spa Service Expert
منذ يومين
Marriott International, Inc Riyadh, المملكة العربية السعودية**Job Number** · **Job Category** Spa · **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Our Spa Specia ...
-
HR Business Development Specialist
منذ أسبوع
Fircroft Arabia Riyadh, المملكة العربية السعوديةWe are seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with industry specialists, maintaining valued customer relationships, and ...
-
Spa Therapist
منذ 6 أيام
Marriott International, Inc Riyadh, المملكة العربية السعودية**Job Number** · **Job Category** Spa · **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Our Spa Spe ...
-
Regulatory Affairs Manager
منذ أسبوع
Kinetic Riyadh, المملكة العربية السعوديةA reputable and well-established pharmaceutical company is actively recruiting a **Regulatory Affairs Manager **to be based in **Riyadh, KSA**. · This role will be working under RA Department and will be supporting local regulatory activities in Saudi Market. · **The main respons ...
-
Academy for Customer Success
منذ ساعتين
SAP Riyadh, المملكة العربية السعودية**We help the world run better** · **Specialist Customer Success Partner**: · - SAP Academy for Customer Success - Saudi Arabia** · **Who you'll become** · Specialist Customer Success Partner (S-CSP) Responsibilities: · Daily management of assigned cloud customer accounts. This i ...