- Answerincoming calls promptly andprofessionally.
- Assistcustomers with inquiries concerns and problemresolution.
- Makeoutbound calls for followup clarification or additional informationgathering.
- Adhereto established quality standards for call handling andreporting.
- Participatein quality assurance activities to continuously improveperformance.
- Assistthe supervisor in dailyreporting.
- Compileand generate daily reports based on call center metrics and keyperformanceindicators.
- Ensureaccuracy and completeness of data in thereports.
- Analyzetrends and patterns in the data to identify areas forimprovement.
- Collaboratewith team members and management to enhance reportingprocesses.
- Effectivelycommunicate with team members and other departments to gatherinformation for reportingpurposes.
- Provideclear and concise information to stakeholders regarding dailyoperations andperformance.
- Deliverexceptional customer service during everyinteraction.
- Handlecustomer inquiries and issues with professionalism andefficiency.
- Striveto exceed customer expectations and contribute to a positivecustomerexperience.
- 1years of work experience preferably in the call centerenvironment.
- Bachelors degree in any domain / High school diplomaBilingual.
- EnglishandArabic.
- Basicanalytical skills and understanding ofSpreadsheets.
- Witnessthe 0 to 1 build journey of a consumerbrand.
- Workin a startup culture without the hardships of nonexistenttechnology and the backing of 2 of Asia s most renowned companiesin thesector.
- Mentorshipfrom seasoned professionals who have built out category definingbusinesses in different geographies of theworld.
- Learnlogistics and human resource management principles from the biggestmega recruitment company inKSA.
- Getaccess to and learn on state of the art technology of a techunicorn
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Call Center Agent
منذ أسبوعين
Landmark Arabia Riyadh, المملكة العربية السعوديةوظائف خدمة عملاء في شركة لاند مارك ( مركز الاتصال) · )بنات فقط )الشروط : · ١-ان تكون المتقدمه سعودية الجنسيه · ٢-شهادة الثانويه العامه فأعلى · ٣-لايشترط وجود خبره سابقه · ٤-لغة انجليزيه مقدمه · **Salary**: From ریال5,000.00 per month · Application Question(s): · - ...
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Call Center Agent
منذ أسبوع
Allianz Riyadh, المملكة العربية السعوديةCall Center Agent · The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of ...
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Call Center Agent
منذ 6 أيام
Tafaseel Business Services Riyadh, المملكة العربية السعودية**Responsibilities**: · 1-Manage large amounts of outbound calls in a timely manner. · 2-Verify company cards information according to the checklist. · 3-Follow communication "scripts". · 4-Enter new customer information into system. · 5-Meet personal/team qualitative and quantit ...
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Call Center Travel Agent
منذ 6 أيام
Teleperformance Riyadh, المملكة العربية السعودية_**Job Title Call Center Agent - GDS - Galileo - Saudi National Must**_ · - **Department MSC**_ · - **Responsibilites**:_ · Identify the needs of customers, resolve issues, and provide solutions. · Ensure you follow the customer service script provided by the company for uniformi ...
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Call Center Representative/ Agent
منذ أسبوع
Musanada HR Riyadh, المملكة العربية السعوديةminimum 1 year of experience in a call center/ customer service · - Experienced in sales · - Communication and negotiation skills · - Providing guidance and assisting for customers · - Determining clients' needs · **Salary**: Up to ریال5,000.00 per month · Application Question(s) ...
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Contact Center Agent saudi National
منذ أسبوع
webook Riyadh, المملكة العربية السعوديةDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. · Were looking for a **Contact Center Agent.** · Key Responsibilities: · - H ...
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Contact center agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are currently seeking a highly motivated and customerfocused CONTACT CENTER AGENT to join our team. As a Contact Center Agent you will play a critical role in ensuring customer satisfaction and maintaining the companys professional image. This is an excellent opportunity for i ...
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Call Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are seeking a highly motivated and customeroriented Call Center Agent to join our team in Riyadh Saudi Arabia. As a Call Center Agent you will be responsible for handling customer inquiries resolving issues and providing excellent customer service. The ideal candidate should h ...
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Contact Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are seeking a qualified and experienced Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling customer inquiries complaints and providing excellent customer service. · In this role you will be the first point of contact for our c ...
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Call Center Agent
منذ 3 أيام
Kudu company for food and catering Riyadh, المملكة العربية السعوديةManage large amounts of inbound and outbound calls in a timely manner · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opportunities to upsell products when they arise · Meet personal/team qualitative and qua ...
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Call Center Agent
منذ 5 أيام
Areeb Riyadh, المملكة العربية السعوديةSummary · The ideal candidate will be responsible for handling inbound and outbound calls providing exceptional customer service and generating daily reports based on call center metrics. The candidate should have excellent communication skills basic analytical skills and the abi ...
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Call Center Agents
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةJob Description · Responsibilities: · Answer incoming calls and respond to customers emails · Manage and resolve customer complaints · Place customer orders in the computer system · Identify and escalate issues to supervisors · Provide product and service information to customers ...
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Call Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةJob Summary · Responsible for answering incoming calls from customers to take orders answer inquiries and questions handle complaints. Troubleshoot problem and provide information. · Major Duties and Responsibilities · Ensures through his/her actions either directly or indirectly ...
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Call Center Agent
منذ أسبوع
Kudu company for food and catering Riyadh, المملكة العربية السعوديةManage large amounts of inboundand outbound calls in a timely manner · Identifycustomers' needs, clarify information, research everyissue and provide solutions and/oralternatives · Seize opportunities to upsellproducts when they arise · Meet personal/teamqualitative and quantitat ...
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Restaurant Call Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةJob Description · We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent Saudi National Female. · Below are some points of her Job Description: · Managing large amounts of inbound and outbound calls in a timely manner. · Following call ...
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Restaurant Call Center Agent
منذ أسبوع
Talent Pal Riyadh, المملكة العربية السعوديةJobDescription · We are reputed casual diningRestaurant chain in Saudi Arabia. We are looking for Call CenterAgent Saudi National Female. · Below are somepoints of her Job Description: · Managing large amounts of inbound and outbound calls in atimely manner. · Following call cent ...
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Call Center Agent with English skills
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةCustomer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries provide product or service information and resolve their issues promptly and professionally. · Phone Etiquette: You will use active listening skills ...
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Call Center Team Leader
منذ 6 أيام
Tafaseel Business Services Riyadh, المملكة العربية السعودية**Responsibilities**: · Be in charge of running and managing the call center daily. · Set targets for all other call center agents to meet up with. · Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. · Understand al ...
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Training Officer
منذ 6 أيام
Tafaseel Business Services Riyadh, المملكة العربية السعودية**Job Summary**: · **Responsibilities**: · - Develop training programs and materials for call center agents, including new hire training, ongoing training, and refresher courses. · - Conduct engaging training sessions to enhance agents' product knowledge, communication skills, ca ...
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Junior Sales
منذ أسبوع
MoneyGram Riyadh, المملكة العربية السعوديةThe Junior Sales & Account Mgr will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolv ...
Call Center Agent - Riyadh, المملكة العربية السعودية - Areeb
وصف
SummaryTheideal candidate will be responsible for handling inbound andoutbound calls providing exceptional customer service andgenerating daily reports based on call center metrics. Thecandidate should have excellent communication skills basicanalytical skills and the ability to work in a fastpacedenvironment.
Responsibilities: