- Answer incoming calls and respond to customers emails
- Manage and resolve customer complaints
- Place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research identify and resolve customer complaints using applicable software
- Process orders forms and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize document and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
- Flexible working hours.
- Monthly incentives.
- Eligibility to work from home (3 Months per year).
- University or Diploma Degree preferred.
- 1 years experience in a call center environment.
- Superior listening verbal and written communication skills.
- Knowledge of Customer service practices and principles.
- Excellent data entry and typing skills.
- Excellent interpersonal skills.
- Ability to handle stressful situation appropriately.
- Bilingual ( English and Arabic ) ( Read Written & Spoken).
- Telephone Handling Skills
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Call Center Agent
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Teleperformance Riyadh, المملكة العربية السعودية_**Job Title Call Center Agent - GDS - Galileo - Saudi National Must**_ · - **Department MSC**_ · - **Responsibilites**:_ · Identify the needs of customers, resolve issues, and provide solutions. · Ensure you follow the customer service script provided by the company for uniformi ...
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Call Center Representative/ Agent
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Musanada HR Riyadh, المملكة العربية السعوديةminimum 1 year of experience in a call center/ customer service · - Experienced in sales · - Communication and negotiation skills · - Providing guidance and assisting for customers · - Determining clients' needs · **Salary**: Up to ریال5,000.00 per month · Application Question(s) ...
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Contact Center Agent saudi National
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webook Riyadh, المملكة العربية السعوديةDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. · Were looking for a **Contact Center Agent.** · Key Responsibilities: · - H ...
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Call Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are seeking a highly motivated and customeroriented Call Center Agent to join our team in Riyadh Saudi Arabia. As a Call Center Agent you will be responsible for handling customer inquiries resolving issues and providing excellent customer service. The ideal candidate should h ...
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Contact center agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are currently seeking a highly motivated and customerfocused CONTACT CENTER AGENT to join our team. As a Contact Center Agent you will play a critical role in ensuring customer satisfaction and maintaining the companys professional image. This is an excellent opportunity for i ...
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Contact Center Agent
منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةWe are seeking a qualified and experienced Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling customer inquiries complaints and providing excellent customer service. · In this role you will be the first point of contact for our c ...
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Call Center Agent
منذ أسبوع
Areeb Riyadh, المملكة العربية السعوديةSummary · Theideal candidate will be responsible for handling inbound andoutbound calls providing exceptional customer service andgenerating daily reports based on call center metrics. Thecandidate should have excellent communication skills basicanalytical skills and the ability ...
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Call Center Agent
منذ 3 أيام
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Call Center Agent
منذ 5 أيام
Areeb Riyadh, المملكة العربية السعوديةSummary · The ideal candidate will be responsible for handling inbound and outbound calls providing exceptional customer service and generating daily reports based on call center metrics. The candidate should have excellent communication skills basic analytical skills and the abi ...
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منذ 6 أيام
Talent Pal Riyadh, المملكة العربية السعوديةJob Summary · Responsible for answering incoming calls from customers to take orders answer inquiries and questions handle complaints. Troubleshoot problem and provide information. · Major Duties and Responsibilities · Ensures through his/her actions either directly or indirectly ...
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Call Center Agent
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Kudu company for food and catering Riyadh, المملكة العربية السعوديةManage large amounts of inboundand outbound calls in a timely manner · Identifycustomers' needs, clarify information, research everyissue and provide solutions and/oralternatives · Seize opportunities to upsellproducts when they arise · Meet personal/teamqualitative and quantitat ...
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Talent Pal Riyadh, المملكة العربية السعوديةJob Description · We are reputed casual dining Restaurant chain in Saudi Arabia. We are looking for Call Center Agent Saudi National Female. · Below are some points of her Job Description: · Managing large amounts of inbound and outbound calls in a timely manner. · Following call ...
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Restaurant Call Center Agent
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Talent Pal Riyadh, المملكة العربية السعوديةJobDescription · We are reputed casual diningRestaurant chain in Saudi Arabia. We are looking for Call CenterAgent Saudi National Female. · Below are somepoints of her Job Description: · Managing large amounts of inbound and outbound calls in atimely manner. · Following call cent ...
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Talent Pal Riyadh, المملكة العربية السعوديةCustomer Support: You will handle inbound calls from customers seeking assistance or information. You will address their inquiries provide product or service information and resolve their issues promptly and professionally. · Phone Etiquette: You will use active listening skills ...
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Junior Sales
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MoneyGram Riyadh, المملكة العربية السعوديةThe Junior Sales & Account Mgr will be responsible for expanding the Agent network across the assigned region by identifying prospects and signing up new Agents in line with the business strategy. Additionally, the incumbent will act as first point of contact for Agents to resolv ...
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Training Officer
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Tafaseel Business Services Riyadh, المملكة العربية السعودية**Job Summary**: · **Responsibilities**: · - Develop training programs and materials for call center agents, including new hire training, ongoing training, and refresher courses. · - Conduct engaging training sessions to enhance agents' product knowledge, communication skills, ca ...
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Training Specialist
منذ 4 أيام
Delivery Hero Riyadh, المملكة العربية السعوديةAbout the opportunity · - Design and develop comprehensive training programs tailored to the specific needs, aligned with Hungerstation internal culture, addressing in-house and BPO staff. · - Incorporate COPC and CIPD best practices and industry standards into training materials ...
Call Center Agents - Riyadh, المملكة العربية السعودية - Talent Pal
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