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    Call Center Agent - Riyadh, المملكة العربية السعودية - Talent Pal

    Talent Pal
    Talent Pal Riyadh, المملكة العربية السعودية

    منذ 6 أيام

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    وصف

    We are seeking a highly motivated and customeroriented Call Center Agent to join our team in Riyadh Saudi Arabia. As a Call Center Agent you will be responsible for handling customer inquiries resolving issues and providing excellent customer service. The ideal candidate should have exceptional communication skills strong problemsolving abilities and a passion for delivering exceptional customer experiences.

    Responsibilities:

    • Answer inbound calls and respond to customer inquiries in a professional and courteous manner
    • Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
    • Resolve customer complaints and issues by investigating problems developing solutions and implementing appropriate actions
    • Follow up with customers on unresolved issues to ensure customer satisfaction
    • Maintain detailed and accurate records of customer interactions transactions comments and complaints
    • Collaborate with team members and ... other departments to ensure prompt and effective resolution of customer issues
    • Upsell products and services to customers when appropriate
    • Stay updated on product knowledge and company policies to provide accurate information to customers
    • Adhere to call center scripts and guidelines to provide consistent and highquality customer service
    • Meet or exceed call center performance metrics including customer satisfaction productivity and quality targets

    Requirements:

    • Previous experience in a call center or customer service role is preferred
    • Excellent verbal and written communication skills in Arabic and English
    • Strong problemsolving and decisionmaking abilities
    • Ability to work in a fastpaced and dynamic environment
    • Strong attention to detail and accuracy
    • Ability to multitask and prioritize tasks effectively
    • Positive and professional attitude
    • Flexibility to work in shifts including evenings weekends and holidays
    • Proficient in using call center software and computer applications
    • Strong knowledge of customer service principles and practices

    Skills:

    • Excellent communication skills
    • Strong problemsolving abilities
    • Attention to detail
    • Ability to multitask
    • Knowledge of customer service principles

    This job has been sourced from an external job board.
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