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Jeddah

    Duty Manager - Jeddah, المملكة العربية السعودية - MOVENPICK

    MOVENPICK
    MOVENPICK Jeddah, المملكة العربية السعودية

    تم العثور عليها في: Talent SA C2 - منذ 5 أيام

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    Permanent
    وصف

    Job Description

    What you will be doing:

  • Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
  • Supervision and support of all areas as required
  • Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
  • Handle different guest challenges and situations and be part of the first response emergency team.
  • Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
  • Reporting of sickness, absence, punctuality, etc. issues to the T&C Manager
  • Achieve budgets, customer satisfaction targets and other business metrics.
  • Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
  • Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
  • Assist with implement training programs for all employees, conduct induction and skills training
  • Maintain and improve quality service in our lounges.
  • Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan.
  • Make sure that an ACCOR and Brand policies are respected
  • Excellent knowledge of the software operation and usage..
  • Check discrepancy report and action accordingly.
  • Train junior team member and co-ordinate the monthly on the job training for the whole department
  • Log and inform your Manager of any system problems & workplace injuries.
  • Assisting with protecting and maintaining control of the lounge and bar areas.

    • Qualifications

    Your experience and skills include:

  • A passion for people and creating the next generation of hospitality leaders.
  • Ability to support and guide team members to reach operational expectations
  • Prior experience working with Ento, Interlex or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English; additional languages are a plus
  • Good interpersonal skills and self-confident
  • Good sales skills
  • Dynamic
  • Good presentation
  • A thorough and organised approach
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