- Manage quality of calls across Call Centers & Billing Operations through sampling to ensure consistency and quality of customer service
- Conduct mystery calls to the Call Centers in order to spot check quality
- Manage quality of agent interaction through a closed loop quality assurance system to improve agent productivity (call monitoring, KPIs, etc.)
- Ensure training needs are captured and communicated to Training section
- Manage implementation of shift scheduling
- Develop improvement initiatives on measuring quality across Customer Care
- Capture information on employees performance based on a comprehensive performance model
- Ensure all Call Centers KPIs are being met as required; conduct root cause analysis and escalate issue when necessary
- Ensure STC customer experience and customer satisfaction standards are being followed by partner
- Prepare investigation reports in order to monitor employees behavior and update VP on a daily/weekly/monthly basis on issues related to inspections
- Conduct planned and unplanned audits and business reviews to address any incompliance issues
- Escalate system issues
- Develop and improve Customer Care sector processes
- Ensure proper implementation of non-system related policies, and procedures for call centers
- Audit call centers on policies and procedures implementation
- Develop new procedures and policies when required
- Provide pro-active quality management support to the assigned projects
- Intermediate proficiency in business acumen
- Intermediate proficiency in STC's products/services
- Intermediate proficiency in sales planning and process
- Intermediate proficiency in recognizing needs and targeting customers
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Quality Assurance Analyst
تم العثور عليها في: DrJobEN SA A2 - منذ 5 أيام
WaterTread Consultants Pvt. Ltd. Riyadh, المملكة العربية السعوديةDeep knowledge of quality assurance terminology, methods, and tools · Superb analytical skills, including database management, API testing etc. · Excellent analytical, problem-solving, and decision-making skills · Proficiency in best practices for testing, version control, and de ...
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Quality Assurance Analyst
تم العثور عليها في: Talent SA A C2 - منذ 5 أيام
WaterTread Consultants Pvt. Ltd. Riyadh, المملكة العربية السعوديةDeep knowledge of qualityassurance terminology, methods, andtools · Superb analytical skills, includingdatabase management, API testing etc. · Excellentanalytical, problem-solving, and decision-makingskills · Proficiency in best practices fortesting, version control, and defect m ...
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Quality Assurance Analyst
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Arabic Computer Systems Riyadh, المملكة العربية السعودية دوام كاملResponsibilities · Carry out the necessary tests before launching the service · Submit improvement recommendations to developers and stakeholders · Perform periodic tests to ensure the safety of technical services · Perform periodic tests to ensure the efficiency of technical ser ...
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Data Analytics
تم العثور عليها في: Talent SA A C2 - منذ 3 أيام
Air Apps Riyadh, المملكة العربية السعوديةManaging master data, includingcreation, updates, and deletion. · Managing usersand user roles. · Provide quality assurance ofimported data, working with quality assurance analysts ifnecessary. · Commissioning and decommissioning ofdata sets. · Processing confidential data andinf ...
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Data Analyst
تم العثور عليها في: Talent SA A C2 - منذ يومين
The Professionals Riyadh, المملكة العربية السعوديةMaster data management, includingcreate, update and delete. · Manage users anduser roles. · Provide quality assurance ofimported data, and work with quality assurance analysts ifrequired. · Commissioning and decommissioningdatasets. · Processing confidential data andinformation i ...
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Data Analyst
تم العثور عليها في: DrJobEN SA A2 - منذ يوم
The Professionals Riyadh, المملكة العربية السعوديةMaster data management, including create, update and delete. · Manage users and user roles. · Provide quality assurance of imported data, and work with quality assurance analysts if required. · Commissioning and decommissioning datasets. · Processing confidential data and informa ...
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Quality Supervisor
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Marriott Hotels Resorts Riyadh, المملكة العربية السعودية دوام كاملPOSITION SUMMARY · Conduct quality assurance monitoring each period by closely monitoring and critiquing Customer Care Contact Center associates. Provide consistency of quality assurance process through consultation with analysts and department leadership. Recognize customer need ...
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Data Analyst
تم العثور عليها في: Talent SA A C2 - منذ 3 ساعات
Talent Pal Riyadh, المملكة العربية السعوديةResponsibilitiesMasterdata management including create update anddelete. · Manage users and userroles. · Provide quality assurance of importeddata and work with quality assurance analysts ifrequired. · Commissioning and decommissioningdatasets. · Processing confidential data andi ...
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Business Analyst
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
700Apps Riyadh, المملكة العربية السعودية دوام كاملAs a Business Analyst at the organization, will play a crucial role in an application architecture modernization program. This program aims to enhance the efficiency, scalability, and functionality of existing applications, ensuring they align with industry best practices and mee ...
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Quality Supervisor
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Marriott International Riyadh, المملكة العربية السعودية دوام كاملPOSITION SUMMARY Conduct quality assurance monitoring each period by closely monitoring and critiquing Customer Care Contact Center associates. Provide consistency of quality assurance process through consultation with analysts and department leadership. Recognize customer needs ...
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Senior Business Continuity Consultant
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Saudi Fund for Development Riyadh, المملكة العربية السعودية دوام كاملDepartment Enterprise Risk Management Duties · • Assist team members in the development and documentation of the business continuity activity. · • Assist team members in the collection of information for the development of the business continuity plans & BCP Exercises. · • Assi ...
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Customer Service
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Arabic Computer Systems Riyadh, المملكة العربية السعوديةArabic Computer Systems (ACS) is a leading ICT company in Saudi Arabia, providing cutting-edge technology solutions to government entities and top companies in the Middle East. We are currently seeking talented professionals for multiple positions in our Customer Service, Quality ...
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Business System Analyst
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Norconsult Telematics Riyadh, المملكة العربية السعودية دوام كاملJob Location: Riyadh, Saudi Arabia · Position Objective: · looking for 2 Senior Professionals with 10 years of work experience as a Business System Analyst in an IT Application (SDLC) development environment to interact with Senior stakeholders like Directors, IT heads, and Produ ...
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ME - PSU - KSA Ruwwad Program
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Kearney Riyadh, المملكة العربية السعودية دوام كاملJob Description · Position Title: · Primary function and responsibilities: · Analyst · The primary job for the Analyst falls into project team support and business/knowledge development · Primary function and responsibility details: · Project team support: · Work with proje ...
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QA/QC Engineer team lead
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
Adree Riyadh, المملكة العربية السعودية دوام كاملAdree is currently seeking a highly motivated and experienced Automation Testing Engineer Team Lead to join our team. As the Team Lead, you will be responsible for leading a team of automation testing engineers and driving the automation testing efforts for our software products. ...
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EY Riyadh
تم العثور عليها في: Talent SA A C2 - منذ 3 أيام
Talent Pal Riyadh, المملكة العربية السعوديةEYRiyadh Strategy and Transaction Lead Advisory Mergers &Acquisition Graduate Program · Location: Riyadh KSA · Competitive business today is all about makingintelligent informed decisions. As an Analyst 1 youll help makethat happen. That will mean using your unique insight to sup ...
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Deals, Transaction Services
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
PwC Middle East Riyadh, المملكة العربية السعودية فريلانسرDescription · Established in the region for 40 years, PwC has around 8, people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates ...
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Forensics - Fraud Surveillance Analyst - Deals
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
PwC Middle East Riyadh, المملكة العربية السعوديةDescription · Established in the region for 40 years, PwC has around 8, people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates ...
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EY Riyadh
تم العثور عليها في: DrJobEN SA A2 - منذ يومين
Talent Pal Riyadh, المملكة العربية السعوديةEY Riyadh Strategy and Transaction Lead Advisory Mergers & Acquisition Graduate Program · Location: Riyadh KSA · Competitive business today is all about making intelligent informed decisions. As an Analyst 1 youll help make that happen. That will mean using your unique insight to ...
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Mineralogist
تم العثور عليها في: Talent SA C2 - منذ 3 أيام
ICM Group Riyadh, المملكة العربية السعودية دوام كاملLocation: Saudi Arabia · Relocation role to Saudi Arabia · European nationalities welcome to apply. · We are seeking a Mineralogist/Clay Mineralogist to join Exploration Core Laboratories Division of the Geological Operations Department · The Exploration Core Laboratories Divis ...
Senior Quality Assurance Analyst - Riyadh, المملكة العربية السعودية - Saudi Telecom Company
تم العثور عليها في: beBee S2 SA - منذ 23 ساعة