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    Senior Analyst Onsite Technical Support - Riyadh, المملكة العربية السعودية - Marsh McLennan

    Marsh McLennan
    Marsh McLennan Riyadh, المملكة العربية السعودية

    منذ 6 أيام

    Default job background
    وصف
    MMC Technology is now looking for a Senior Analyst Onsite Technical Support to be based at our Riyadh Office supporting our Oliver Wyman Colleagues

    Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies


    NYSE:
    MMC. For more information visit (link removed)

    The Opportunity


    The Onsite Technical Support Senior Analyst provides support to end users across multiple operating companies by installing and assisting with the operation of their workstations business applications and related equipment.

    May manage staff performance and quality of service provided

    Key responsibilities of the role include:

    Technical support (% of time spent 50%)

    Performs installation training maintenance troubleshooting and repair of all OpCo desktop hardware and software technology.

    Assists in the setup and operation of audio visual hardware as required by end user.

    Determines appropriate hardware and software based on corporate policy and end user requirements.


    Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with customers on all issues.

    Escalates incidents and questions to appropriate support groups

    Ensures all service feedback and updates are provided in a timely manner to all stakeholders.

    Disconnects moves and reconnects desktop technology hardware for single user multiuser and office moves.

    Supports events such as infrastructure changes software releases BCP etc.

    May assist in administration and maintenance of nondesktop technology infrastructure components at the request of other service towers.

    May assist in installation maintenance troubleshooting and repair of office telephony systems.

    Administrative tasks (% of time spent 15%)

    Uses corporate incident management system to record and track all support work.

    Maintains accurate hardware and software records for corporate assets.

    Performs time tracking tasks as required.

    May assist with the procurement of hardware and software

    Team meetings and training (% of time spent 5%)

    Supports teams abilities and functions through positive customer relations.

    Contributes to the improvement and enhancement of processes and procedures.


    Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training periodicals and regular interaction with other team members.

    Proactively seeks development opportunities and relevant training in addition to completing all mandatory training requirements.

    Ad hoc (% of time spent 10%)

    Performs duties as assigned by management including but not limited to project execution and disaster recovery activities

    Who we think will be perfect for this role

    The ideal candidate for this role will have the following background and attributes :

    Education


    Associates degree in a technology related discipline; OR a combination of work experience education and training equivalent to a twoyear college degree in a technology related discipline.

    Experience

    Minimum of five years related work experience ideally in a professional services or management consulting firm

    Knowledge and skills

    Strong knowledge of company desktop operating systems and software.

    Good general knowledge of standard computer hardware.

    Superior customer service skills.

    Ability to work within a team environment.

    Ability to independently plan organize and prioritize ones own activities.

    Ability to provide short term cover for manager during absence of regular line manager.

    Ability to independently plan organize and prioritize a small teams activities.

    Ability to express ideas clearly in both written and oral communications.

    Good presentation skills.

    Ability to train both business colleagues and technology colleagues.

    Fluent in English.

    Other requirements

    A certification preferred.

    Microsoft or other certifications desired (i.e. MSCDT MCP MCSE).

    Ability to work in a typical office environment.

    Ability to lift and move desktop and other related hardware.

    Frequent local travel may be required depending on location.

    Occasional distant travel may be required.

    Occasional evening and weekend work may be required

    To learn more please follow us on Facebook LinkedIn or Twitter: (link removed)/careers

    Marsh & McLennan Companies and its Affiliatesare EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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